Privacy Policy
1. Scope
This Policy explains how Mover Lens ("we", "us" or "our") handles personal data when you use our website, application, subscriptions and alerts. It does not cover third-party services that publish their own policies.
2. Data we collect
- Account data: email address, display name, login method, encrypted password credential, session and account status.
- Billing data: subscription plan, Stripe customer and subscription identifiers, billing status, invoices and limited payment metadata. Stripe processes full card details; Mover Lens does not store full card numbers or card security codes.
- Product data: follows, watchlists, paper portfolios, alert settings, connected Telegram account details and product interactions.
- Technical data: IP address, browser or device information, security logs, request timestamps and diagnostics.
- Communications: support requests, feedback and other messages you send us.
3. How we use data
We use data to create and secure accounts; provide watchlists, backtests, subscriptions and alerts; process and reconcile payments; enforce plan limits; communicate service and billing events; prevent fraud and abuse; diagnose and improve the service; comply with law; and establish or defend legal claims.
4. Legal bases
Where applicable, we process data to perform our contract with you, pursue legitimate interests such as security and product improvement, comply with legal obligations, and act on consent where the law requires it. You may withdraw consent without affecting earlier lawful processing.
5. Service providers and sharing
We share data only as needed with providers that help operate Mover Lens, including Stripe for payments and tax calculation; Amazon Web Services for hosting and infrastructure; Google or Apple if you use their sign-in; Telegram if you connect alerts; market-data and public-content providers; and security, analytics, support or professional advisers. We may disclose data for legal process, safety, fraud prevention, a corporate transaction, or with your direction. We do not sell personal data.
6. International transfers
Mover Lens is operated from Hong Kong and uses providers in other countries. Data may therefore be processed outside your location. Where required, we use recognised transfer mechanisms and contractual or organisational safeguards.
7. Retention
We keep account and product data while your account is active and for a reasonable period afterward. Billing, fraud, security and legal records may be retained longer to meet tax, accounting, dispute and compliance obligations. We delete or de-identify data when it is no longer reasonably needed.
8. Security
We use access controls, encrypted transport, password hashing, restricted production credentials and logging designed to protect data. No system is completely secure. Please use a unique password and contact us immediately if you suspect unauthorised access.
9. Your choices and rights
You can update profile, billing, alert and connection settings in the application. Depending on your location, you may have rights to access, correct, delete, restrict, object to or export personal data, and to complain to a privacy regulator. We may need to verify your identity and may retain data where law permits or requires.
10. Children
Mover Lens is not directed to children and is available only to people aged 18 or older. We do not knowingly collect personal data from children.
11. Changes and contact
We may update this Policy and will post the new effective date. For privacy questions or requests, email info@moverlens.com. You may also contact the Office of the Privacy Commissioner for Personal Data in Hong Kong or your local regulator.